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Return and Refund Policy

Thank you for shopping with Shop Smarters. We want you to be fully satisfied with your purchase. If you are not completely happy, please review our return and refund policy below.

1. Company Information

Business Name: SHOP SMARTERS LLC
EIN: 33-1666062
Email: support@shopsmarters.store
Phone: +1 (330) 562-1309
Address: 124 Bent St Unit H, Taos, NM 87571, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

2. Return Eligibility

You may return an item if:

• The request is made within 14 days of delivery
• The item is unused, unworn, and in original condition
• The item is in its original packaging
• You provide proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Used or damaged items not due to our error

4. Return Process

To start a return:

1. Email us at support@shopsmarters.store
2. Include your order number and reason for return
3. Wait for return approval and instructions
4. Ship the item to the return address provided

Do not send items back without contacting us first.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Original shipping fees are non-refundable.

6. Refunds

Once we receive and inspect your return:

• You will be notified via email
• Approved refunds will be issued to the original payment method
• Refund processing time: 5–10 business days

Depending on your bank or payment provider, it may take additional time for funds to appear.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photos of the issue

We will arrange a replacement or full refund at no additional cost to you.

8. Order Cancellations

Orders may be canceled within 12 hours of placing the order.
After processing begins, cancellations may not be possible.

9. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again
2. Contact your credit card company
3. Contact your bank

If you still need assistance, email us at support@shopsmarters.store.

10. Contact Us

For any questions regarding returns or refunds, please contact:

SHOP SMARTERS LLC
124 Bent St Unit H
Taos, NM 87571
United States

support@shopsmarters.store
+1 (330) 562-1309

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)