Thank you for shopping with Shop Smarters. This Shipping Policy explains how orders are processed, shipped, and delivered by SHOP SMARTERS LLC.
1. Company Information
Business Name: SHOP SMARTERS LLC
EIN: 33-1666062
Email: support@shopsmarters.store
Phone: +1 (330) 562-1309
Address: 124 Bent St Unit H, Taos, NM 87571, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
2. Order Processing Time
- Orders are processed within 1–3 business days (Monday–Friday).
- Orders placed on weekends or holidays will be processed the next business day.
- During high-demand periods, processing may take slightly longer.
3. Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- International Orders: 7–15 business days
Delivery times may vary depending on location, customs clearance, and carrier delays.
4. Shipping Costs
- Shipping fees are calculated at checkout.
- Free shipping promotions may apply to eligible orders.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
6. Incorrect Address
Please ensure your shipping address is correct at checkout.
SHOP SMARTERS LLC is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by customers.
7. Lost or Delayed Packages
If your order is significantly delayed or lost in transit, please contact us at:
support@shopsmarters.store
We will work with the shipping carrier to resolve the issue as quickly as possible.
8. Damaged Items
If your order arrives damaged:
- Contact us within 48 hours of delivery.
- Provide clear photos of the damaged item and packaging.
We will review the case and arrange a replacement or refund if applicable.
9. International Shipping & Customs
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees.
- We are not responsible for delays caused by customs processing.
10. Contact Us
If you have any questions about shipping, please contact:
SHOP SMARTERS LLC
124 Bent St Unit H
Taos, NM 87571
United States
support@shopsmarters.store
+1 (330) 562-1309
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)